Apple Computer has been disappointing me lately.
First, it was the lame sideshow from Steve Jobs. An Intel Mac Mini, a "better" Bose TuneDock and some lame leather iPod cases?
Then it was the fact that software I need to use on a regular basis (Adobe, Macromedia) does not have universal binaries ready to run on Intel based hardware. I was forced to spec out a G4 Powerbook for our department - a lost Mac Book Pro sale.
And today, I read this. Not good news...especially if you've ever had to deal with phone support from India.
I don't mean to be hating on India. I've never been to India but I've spent a lot of time with Indians. I love the food* and the culture but from my experience, communicating with Indians can be very difficult.
That being said, it's totally inappropriate to have foreigners (i.e. people with strong accents and/or poor english) offering technical support over the phone to Americans. Apple used to pride themselves that they were one of the few, perhaps the last PC company that had all of their support centers in North America.
*Devin and I had some crazy Indian pastries last week and let's just say we're okay if we don't go there again.
I was just listening to Placebo - Sleeping With Ghosts
